Only Pay When We Perform
Most EV charging providers sell you hardware and a contract, then hand you a support line. Camber does something different.
When you choose Camber Complete, we take full responsibility for the uptime of your charging environment, from electrical infrastructure to DCFC hardware to network operations. And because we deployed it all, we back it with a pricing model no one else offers: you only pay when uptime exceeds our commitments.
Performance is measured automatically. Your invoice reflects reality. If we fall short, you don’t pay.
Your uptime is our bottom line
- 98% uptime performance –We’re only paid when we meet or exceed our commitments.
- Minimum threshold – No monthly service fee unless the minimum threshold is met.
- No-penalty exit – If performance is not met for 3 consecutive months, you can exit the contract with no penalties.
Your fleet doesn’t stop, neither should your chargers
- 24×7 NOC monitoring
- Remote fault diagnostics
- Firmware and software updates
- Preventative maintenance visits
- Live uptime dashboard
No uptime,
no bill, no kidding
- Never get billed unless uptime commitments are met or exceeded.
- Automatic billing/non-billing. Eliminates accounting confusion and tracking for reimbursements.
- No action required to receive reimbursement
How it works?
1. Site Deployment
2. Turnkey Proposal
3. Deploy
4. Monitor
5. Invoice
6. Report
Why is Turnkey Installation Required?
Why 98%?
Exceeds NEVI requirements.
Monthly downtime measured in hours, not days.
Because you deserve commitments, not promises.
FAQ
Uptime is measured continuously via telemetry transmitted from your DCFC units to Camber’s Network Operations Center. This data is visible in your Camber dashboard and is the same data used to generate your service fee invoice.
Camber’s ability to guarantee uptime depends on having properly designed and commissioned your entire site, including the electrical infrastructure upstream of the chargers. Charger performance is driven by good design and detailed validation of the installation. We want you to enjoy seamless fleet operations and the best way we can ensure this is scrutinize the details from the very start of the project.
No service fee is issued for that performance period. You receive a detailed monthly report explaining the downtime events, root causes, and remediation steps taken by Camber. Monitoring, maintenance, and NOC support continue uninterrupted regardless.
Eligible downtime is any outage attributable to Camber’s hardware, software, network, or installation — including issues in the electrical infrastructure upstream of the chargers that Camber installed. Excluded downtime covers utility grid outages beyond the meter, customer-caused damage, force of nature events, and agreed planned maintenance windows.
Yes. All telemetry data is accessible through your Camber dashboard, including raw logs. If you believe a downtime event was miscategorized, you can raise a formal dispute within 15 days of your monthly performance report being issued.
Uptime is calculated at the site level based on port-level data. Camber can also configure site-level reporting depending on your operational structure — this is agreed at contract signing.
Each site operates under its own uptime calculation for invoicing purposes, since site infrastructure and operating conditions vary independently. Your monthly Camber report consolidates performance across all sites for a full portfolio view.
Remote monitoring provides real time awareness when a fault occurs. Remotely resolvable faults can typically be addressed within 2 hours. Issues requiring a site visit are triaged within 2 hours, and on-site investigation occurs within 2 days.
Standard Camber agreements are 36 months. Pilot deployments may be available on shorter terms at select sites, ask your Camber account manager for more information.
Sustained underperformance, defined as three consecutive months below target uptime, gives you the right to exit your Camber agreement without penalty. This protection is written into your contract terms.
A service fee is only triggered when verified uptime greater than our minimum 93%, offered as part of Camber Complete, which offers up to 98% uptime in a given performance period.
|
Verified Uptime |
Service Fee Due |
|
Below 93% |
$0 — no invoice issued |
93% uptime means DCFC units are available for all but approximately 48 hours per month during scheduled operating hours. Camber sets this as the payment trigger because we believe customers should only pay for a service that is genuinely reliable. Below 93%, we haven’t met that standard — and we won’t bill for it.
93% also reflects the level at which fleet operations are materially impacted: at sub-93% uptime, vehicle queuing, missed charging windows, and route disruptions become frequent. Camber’s commitment is to stay well above that line.
